NineWin Terms and Conditions

Welcome to NineWin Casino. These Terms and Conditions ("Terms") govern your use of our website, ninewin.com, and all services offered by us, including our sportsbook, live casino, slots, and loyalty program. By creating an account or using NineWin, you agree to be bound by these Terms in full. If you do not agree, you must not access or use our services. We operate under licence no. OGL/2024/969/1019 issued by the Curaçao Gaming Authority (CGA). We are owned and operated by Pointissimo B.V. Please note that NineWin Casino is not licensed by the UK Gambling Commission and is not officially authorised for the UK market.

Eligibility and Account Registration

To use NineWin, you must be at least 18 years old, or the legal age of majority in your jurisdiction, whichever is higher. We require you to provide accurate, current, and complete information during registration. When you complete your Nine Win login, you confirm that the details associated with your account are truthful. We reserve the right to request identity verification documents at any time, including before processing withdrawals.

• You may only hold one account with us; duplicate accounts will be closed.
• You are responsible for keeping your ninewin login credentials confidential.
• We may suspend or terminate accounts that breach these Terms or applicable laws.
• Residents of jurisdictions where online gambling is prohibited may not register with NineWin Casino.

Deposits, Withdrawals, and Payment Methods

We accept deposits via VISA, Mastercard, Apple Pay, Google Pay, and cryptocurrencies such as Bitcoin, Ripple, Ethereum, and Litecoin. Our minimum deposit is €20, and our minimum withdrawal amount is €50. We process most withdrawal requests within 72 hours, though pending times may vary depending on the payment method and whether it is your first cashout. Bank transfers are typically completed within 24 working hours but may take up to 5 business days depending on your bank. E-transfers are usually processed within 24 hours, occasionally extending to 2 business days.

If you win more than €/$10,000, we reserve the right to split the payout into monthly installments of up to €/$10,000 until the full amount has been paid. We may also apply maximum withdrawal limits per day, week, or month, depending on your loyalty rank; higher ranks unlock higher withdrawal limits, which you can view in the Withdrawal section of our cashier. Any delay in nine win casino withdrawal processing caused by third-party banking providers is outside our direct control.

Bonuses and Promotions

We offer a range of promotions, including our Welcome Bonus package across your first three deposits, Sportsbook bonuses, cashback, tournaments, and loyalty rewards. Our First Deposit Bonus provides 100% up to €500 plus 150 Free Spins with a minimum deposit of €15, a 7-day bonus lifetime, and a 35x wagering requirement on the bonus amount. Our Second Deposit Bonus offers 55% up to €500 plus 100 Free Spins, while our Third Deposit Bonus provides 100% up to €500, both carrying the same wagering terms. Any ninewin bonus code, including promotional codes such as 50HIGH or RELDAY, must be entered correctly at the time of deposit to be valid.

We reserve the right to amend, withdraw, or cancel any promotion, including ninewin bonus codes, at our sole discretion. Bonus funds not wagered within the specified bonus lifetime will be forfeited. We may void winnings generated through bonus abuse, including the use of multiple accounts or prohibited betting strategies. Our Weekly Cashback program grants between 5% and 25% cashback depending on your loyalty tier, net deposits, and losses from the previous week.

Loyalty Program

We operate a tiered Loyalty Rank Program consisting of Bronze, Silver, Gold, and Platinum levels, each unlocking additional benefits such as improved wheels, cashback boosts, points rakeback, VIP managers, dedicated support lines, exclusive tournaments, and priority withdrawal queues. Progression through our loyalty tiers is determined by accumulated Weekly Points (WP) and Deposit Points (DP), as outlined on our website. We may modify the structure, rewards, or qualifying criteria of our loyalty program at any time.

Games and Fair Play

NineWin Casino features over 6,000 titles from 115+ providers, including NetEnt, Pragmatic Play, Evolution, Play'n GO, and Yggdrasil. Our games use certified random number generators to ensure fair outcomes. We do not guarantee any particular result or payout from any slot, live dealer game, or sportsbook event. Our live casino titles, including Live Roulette, Live Blackjack, and Live Baccarat, are provided by third-party studios such as Evolution Gaming and Pragmatic Play Live, and are subject to their respective terms in addition to ours.

Responsible Gambling

We are committed to promoting responsible gambling. We provide tools such as deposit limits, loss limits, time-outs, and self-exclusion options. If you believe your gambling behaviour has become problematic, we encourage you to contact our support team or seek assistance from a professional organisation. We may restrict or close accounts where we have reasonable concerns regarding a player's wellbeing.

Account Suspension and Termination

We reserve the right to suspend, restrict, or close your account if we suspect fraud, money laundering, bonus abuse, collusion, or any breach of these Terms. We may withhold winnings obtained through fraudulent or unauthorised means. Closure of an account due to a Terms violation does not entitle you to a refund of forfeited bonus funds or related winnings.

Intellectual Property

All content on our website, including our logo, graphics, software, and game assets, is owned by us or our licensors. You may not copy, reproduce, or distribute any part of NineWin's content without our prior written consent.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential losses arising from your use of our platform, including losses resulting from technical failures, third-party payment processors, or internet connectivity issues.

Changes to These Terms

We may update these Terms periodically to reflect changes in our services, regulatory requirements, or business practices. Continued use of NineWin Casino following any amendment constitutes your acceptance of the revised Terms. We encourage you to review this page regularly.

Governing Law and Contact

These Terms are governed by the laws applicable to our Curaçao gaming licence. For any questions regarding our Terms, your account, deposits, or nine win withdrawal time, please contact our 24/7 support team via live chat or email at support@ninewin.com. We are available in English, Spanish, Portuguese, German, Italian, French, and Polish to assist you.